With more than 114,415 cases identified cases resulting in 4,026 deaths to date, the health epidemic affecting 113 countries is on the cusp of pandemic status. We are seeing instances of companies implementing their epidemic responses by doing things such as issuing daily staff and supply chain updates to changed working conditions; changing on-site site or facility access controls and creating auditable contact logs; updating customers on changed supply conditions as well as implementing various stages of business continuity plans.
News Hub Asia when speaking with Andrew Fry, Whispir’s VP of Asia commented about COVID19 and the impact on companies. “The COVID-19 outbreak is affecting business operations across a wide range of industries and international supply chains. Aviation and tourism are two industries that have been amongst the hardest impacted to date, as people alter international and domestic travel plans. Our clients in the aviation sector have used Whispir’s platform to activate pre-defined two-way communications workflows during this evolving situation, assisting staff and management to coordinate business operations on the ground while ensuring passengers are kept informed of changes to their particular flights and any screening protocols or travel restrictions at destination ports.”
“Effective incident and crisis management systems are reliant on the automation and standardisation of communications protocols and informing multiple stakeholders in a variety of channels is key to ensuring businesses continue operating as effectively as possible. Some companies in the travel and tourism sector are implementing their epidemic responses by issuing daily staff and supply chain updates about changed working and operating conditions; changing facility access controls, visitor and guest updates and safety protocols, ensuring all these communications have auditable contact logs.”
“By using a platform like Whispir, organisations can quickly coordinate operational responses while providing real time situational awareness 
for their customers, suppliers and staff. The latest communications technology is enabling companies to minimise operational disruptions and mitigate reputational damage during challenging business conditions caused by the COVID-19 outbreak. Anxiety is reduced when stakeholders kept informed with frequent and concise communications that are personalised to them, in their preferred communications channel.”
While some companies are implementing plans, most are struggling to work out what to do. To assist these organisations, communications platform Whispir has created 12 new COVID-19 workflow templates which enable organisations to quickly automate two-way communications to staff, customers and suppliers in different geographies and across multiple delivery channels.
The ready-to-use templates and embedded workflows include staff, customer and supplier updates as well as a self-isolation declaration and remote working notices. The templates integrate with existing IT systems and can be updated as conditions on the ground change, such as travel and trade restrictions. Organisations can access them from Whispir.com.au.
