EPS Malaysia and The Virtual BPO collaborate to create a cutting-edge Customer Service and Tech Support offering for the Small and Medium Enterprises (SMEs) in Southeast Asia.
With both entities’ leadership having more than two decades of experience servicing the local and regional markets from Kuala Lumpur, EPS Malaysia and The Virtual BPO are initiating the use of the business process outsourcing (BPO) industry’s latest software enhancements. Each entity’s specific focus is on delivering people performance and operational results. This focus combined with the talents of the multilingual Malaysian workforce creates a unique solution for the Southeast Asian SME community.
The Virtual BPO expect to create more than 100 jobs in Malaysia over the next year, further solidifying Malaysia as the regional hub for services and support across Southeast Asia.
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Words such as ‘digitalisation’, ‘remote staffing’, ‘working from home’ are frequently used during the recent pandemic. They represent major business trends in the face of the Covid-19 pandemic.
Remote Staffing – Due to border closures and travel restrictions, companies around the world have embraced remote staffing model as a way of hiring and engaging the services of human capital and talents in the country, in the region and globally. There are many cross-border employment opportunities. Malaysia is seen as an attractive location to hire talents for the regional and global markets
Working From Home (WFH) – As the name implies, this refers to employees and contract staff rendering their services from home. The advancement of technology and tools have enabled WFH as a way of working life during the pandemic for many workers. Communication tools such as Zoom and Microsoft Teams allow online meetings to take place easily and seamlessly.
Virtual workforce (or remote workforce) is gaining popularity and along with it comes the challenges of managing this remote workforce. This includes:
- Remote attendance tracking
- Individual work productivity and performance monitoring
- Team collaboration and communication
- Online training to impart new skills required
Companies need to re-look at their talent management strategies and plans to cater for these new trends, so as to keep their workforce happy while ensuring that their employees and talents continue to perform and contribute to the success of their organisations.
The Great Resignation, also known as the Big Quit, is an economic trend in which employees voluntarily resign from their jobs en masse, beginning in early 2021, primarily in the United States.
Malaysia has not experienced the Great Resignation. Having said this, employers and companies must continue to do their part to look at career development opportunities, training, performance recognition, competitive salary, and good bonus pay-out to retain their talents and workforce.
As Malaysia’s and regional economies are seeing a strong recovery in 2022, we are expecting strong demands for our services. Many of our clients are gearing up their business operations and business activities and they in turn require more talents and employees to drive their business growth, including engaging EPS Malaysia to provide more recruitment, outsourcing and managed services.
EPS Malaysia has noted a strong increase in hiring activities taking place in the last few months as more employees are returning to work in the workplace.
Barring unforeseen circumstances, I personally expect Malaysia’s economy and GDP to grow strongly in 2022. This spells good news for the Malaysian workforce and workers, and they can expect more better-paying jobs to be created as the economy charges ahead.
Letter to the Editor from Matthew Barsing, Chief Commercial Officer of EPS Malaysia, 7 April 2022.
Disclaimer: The views expressed are those of the writer and do not necessarily reflect those of NHA – News Hub Asia.
About EPS Malaysia
EPS Malaysia is a leading HR and Staffing company in Malaysia, and we have been providing recruitment, outsourcing and managed services to our clients for over 29 years. As a regional company with operations in Malaysia, Singapore, Thailand, Philippines and Japan, EPS has been offering our award-winning service models to many of our clients, which include onsite staffing, remote staffing, onshore and offshore outsourcing services, service delivery based on a managed service model, etc. We have also adopted and implemented HR tools and ISO 9001-2015 certified staffing processes which allow us to complete the entire recruitment and employment life cycle, from candidate sourcing to recruiting and deploying the talents to various client projects. Our HR tools also allow us to keep our employee records online and to administer all related HR services to them electronically, no matter where they are located. Additional information: www.eps.my
About The Virtual BPO
Founded by Peter Gossler and Ron Jones, The Virtual BPO provides work from anywhere staff, supported by the BPO Industry’s latest software for Small and Medium Enterprises in 11 languages.
The Virtual BPO leadership group is accustomed to delivering award-winning, world-class levels of service through high-performance teams, programs, and organizations on the local, regional and global scale. Having designed proprietary frameworks and systems The Virtual BPO is now capable of bringing these services to Small and Medium Enterprises in the local market. Additional information: www.thevirtualbpo.com
Focal locations of The Virtual BPO:
- Southeast Asia: Malaysia
- Americas: Caribbean, The Philippines, USA
- Middle East and Europe: Egypt
- Back-office support: Bangladesh
